New Zealand’s sports fans are bubbling with frustration following unexpected charges linked to their subscriptions on DAZN, a popular sports streaming service. Many have taken to social media to express their disappointment after discovering they were billed far more than they anticipated after signing up for a free trial. This situation has prompted questions about the service’s billing practices and transparency, catching the attention of consumer advocates.
What Happened to DAZN Subscribers?
For many Kiwi sports lovers, subscribing to DAZN seemed like a good deal, with prices advertised as low as NZ$14.99 per month. However, a growing number of users are reporting a shocking twist: they found charges as high as NZ$34.99 showing up on their bills right after signing up for what they believed was a free trial.
- DAZN offers a NZ$14.99 monthly rolling 12-month contract and a NZ$29.99 “Monthly Flex” option.
- Subscribers like Bill were surprised by a charge of NZ$35 instead of the expected NZ$14.99 after trying the free trial.
- Rob Cackett also received the unexpected charge of NZ$34.99 shortly after his free trial began.
- This issue has been echoed by multiple users, sparking a wave of complaints.
Concerned Customers Speak Out
Many affected customers have taken it to social media platforms to vent their frustration. Among them is Matthew, who experienced double charges totaling NZ$29.98 due to what he states was a glitch on the website. To combat this, Matthew took action by changing his bank card to prevent further unauthorized charges. This remedy resulted in some relief, but many are still waiting for proper solutions from DAZN.
DAZN’s Response
In response to the backlash, DAZN has stated that they are committed to assisting customers dealing with unexpected charges but have not provided detailed comments addressing the complaints directly. A representative indicated that DAZN wishes to help affected customers with individual cases, but the lack of clarity has left many users feeling unsupported.
How to Get Help
If you’ve encountered similar issues with DAZN, experts recommend taking immediate action. Consumer New Zealand suggests users reach out to DAZN directly, the Commerce Commission, or their bank for chargebacks. Many are hoping to resolve their grievances before the issue escalates further, with some even looking into potential legal action.
A History of Controversy
This is not the first time DAZN has faced scrutiny. Users have previously raised concerns about DAZN’s subscription practices, especially how they handle pay-per-view events. Reports have highlighted cases where unsuspecting customers were signed up for yearly contracts without their clear consent after making single pay-per-view purchases. This ongoing pattern of complaints raises serious questions about the platform’s billing transparency.
Moving Forward
As the dust settles, DAZN users are left pondering whether to continue with the service. While many look forward to enjoying content like live sports and more, the experience has soured for others. The situation remains fluid, with DAZN’s next steps under close watch by the community as they aim to regain the trust of their subscribers. The potential for actions—whether individual resolutions or broader changes to their practices—could reshape their relationship with Kiwi sports fans.
DAZN Subscription Plans
| Plan Type | Monthly Cost (NZ$) | Details |
|---|---|---|
| Standard Plan | 14.99 | Rolling monthly plan |
| Monthly Flex | 29.99 | No long-term commitment |
| Unexpected Charge | 34.99 | Reported by several users after free trial |
The experience of DAZN subscribers in New Zealand raises important considerations about consumer rights and transparency in digital subscriptions. As users seek clarification and resolution, the unfolding story serves as a reminder for companies to prioritize clearer communication and customer satisfaction.